The chief executive of United Airlines issued another apology on Tuesday amid a firestorm of criticism sparked by the forcible removal of a passenger from an overbooked flight.
“The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment,” United CEO Oscar Munoz wrote in a letter to staffers. “I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. I want you to know that we take full responsibility and we will work to make it right.”
Videos showed the passenger, later identified as Kentucky doctor David Dao, being dragged from his seat by Chicago police before a Sunday evening flight from Chicago to Louisville. According to passengers, United staffers boarded the plane, and after no one accepted their request to voluntarily give up their seats for four crew members, the airline said a computer would select people. The man was selected and refused to leave, which led to security personnel violently dragging him from his seat.
source: newsyahoo
